Surabaya

Surabaya: seafarer FAQ

Is shore leave allowed at Surabaya?

Shore leave at Surabaya is governed by Indonesia immigration rules, the flag administration's policy, and the port authority's local rules. Seafarers normally need their seaman's book + a shore-leave permit issued by the agent. Confirm with your agent before going ashore — local policy changes frequently.

What visa or shore-pass do I need for Surabaya?

Seafarers calling at Surabaya on a vessel are generally exempt from regular tourist visas under Convention 108 / 185 (Seafarers' Identity Documents) if their flag administration has ratified the convention and they hold an SID. The standard document is the seaman's book + ship's crew list. Indonesia may also require a shore pass issued by the agent. Confirm before you board the vessel — visa rules vary by nationality and by recent immigration-policy changes.

Is there a seafarer welfare centre at Surabaya?

Yes — 1 seafarer welfare centre is listed for Surabaya in our directory. The centres are typically run by the Mission to Seafarers, Stella Maris (Apostleship of the Sea), or a regional ministry, and offer wifi, transport, shop, chaplaincy, and advocacy. Walk-in is normal; no appointment needed.

Is there a crisis or welfare helpline I can call from Surabaya?

Yes — 6 helplines are listed for Indonesia in our directory, plus ISWAN's 24-hour multilingual SeafarerHelp (+44 20 7323 2737) and the ITF Helpline. Helplines handle crisis support, abandonment, wage theft, mental health, and bereavement.

What's the nearest hospital to Surabaya?

Most major ports have a port-area hospital with seafarer-accustomed admissions; the welfare centre and the ship's agent can both advise. For serious cases, the nearest international hospital is normally in the same city or the next major city. The nearest major airport is Juanda International Airport (SUB), about 17 km away — useful for medevac planning.

Is Surabaya a recognised crew-change port?

Yes — Surabaya is listed in our directory of recognised crew-change hubs, consolidated from IMO MSC.1/Circ.1636, ICS/IFSMA briefings, and ITF priority-port reports. Recognised hubs typically have better port-state and immigration facilitation for crew-change operations, faster visa processing for seafarers, and more welfare-centre presence.

For the arriving crew

• Pilot ladder (SOLAS V/23) — rigging + inspection + Master's duty of care.
• Pre-arrival checklist — the standard bridge + engine + agent workflow before entering port.
• Ships' agent — role + documentation + interface with pilotage + tug + immigration.
• Currency at port — cash-carrying limits + declaration + safe practices.
• Hours of rest — STCW VIII/1 + MLC A2.3 rest rules during port operations.